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Blog Posts

• Predictions for 2026: Designing Workplaces People Choose
• Dispatch Design Trends Shaping 2026
• Press: Watson Furniture Builds for What's Next: Sales Leadership Realignment Supports Growth Momentum
• Press: A New Standard for Dispatch: Watson Debuts Apollo, the Industry's Most Advanced Workstation
• People, Places, and Things: 2025 in Review
• How We Did On Our Workplace Trend Predictions
• A Gift Guide for Every Kind of Workplace Personality
• Beyond the Workstation: 5 Missed Opportunities in Emergency Communications Design
• Designed to Evolve, Built to Last: The Innovation Behind Apollo
• Details That Invite: Designing Workplaces That Draw You In
• 5in5 Series by Watson: Design Solutions Every Center Wants
• Answering the Call: A Dispatcher's Story from Hurricane Helene
• Your Command, Your Comfort: The Apollo Difference for 24/7 Dispatch
• From Mauve to Modular: What Office Designs Have Circled Back Around
• Turning Experience into Impact: How Amanda Hamilton is Shaping Dispatch Workspaces
• From Burnout to Balance: Why Workplaces Need Recharge Zones
• Still Taking the Call: Why a Former Dispatcher Believes in Watson
• A New Look at Finishes: A Conversation with Rachel Whitaker
• Keep It NEAT²: Healthier Dispatch Shifts with Small Moves and Smart Design
• Press: Meet Clif and CK McKenzie – The father-son leadership team at Watson Furniture in Poulsbo
• Press: From First Light to Midnight: Watson Furniture Introduces a Fresh Finish Palette Rooted in Harmony and Inspiration
• Top 5 Takeaways from NeoCon 2025
• What Not to Miss at This Summer's Tradeshows
• Press: Watson Welcomes Amanda Hamilton as Regional Sales Representative for the Mid-Atlantic
• Press: Watson Furniture Earns LEVEL® 3 Certification Across All Product Lines
• What We're Not Doing at NeoCon 2025…and What You Should
• Gratitude Languages: What They Are and How They Make an Impact
• Behind the Showroom Design: A Q&A with the Team Behind Our 2025 NeoCon Showroom
• Behind the Science: Why Recognition Matters for Telecommunicators
• Press: Watson Consoles Enters Its Gratitude Era with Two-Month Initiative Honoring 911 Telecommunicators
• Not a Trend – Why Workbenches Work
• Avoid the Surprises: What to Know Before Installation Day
• CK and Clif McKenzie: Having The Right People Matters
• How Boomers & Gen Z are pushing for a better workplace (hint: it's not one-sided)
• Space and Productivity: Why Customized Storage Solutions Matter
• Predictions for 2025: The Future of Workspaces
• From Dispatch to Design: 3 Tech Priorities for Your Console Upgrade
• Looking Back at 2024: A Year of Growth, Impact, and Connection
• That's a Wrap: A Look Back at a Big Year at Watson
• Transforming Spaces with Color: How Console Finishes Enhance Wellbeing
• Taming the Cable Chaos
• Press: Watson Furniture Invites You to Work Outside the Lines with Latest Collection, Allé
• I Like to Move It, Move It: The Power of Mobility in the Modern Office
• Introducing Watson's 5in5 Series: Center Projects that Inspire Envy
• 5 Smart Solutions to Get the Most Out of Your Space Plan
• Meeting of the Minds: Designing Office Spaces for Every Style of Collaboration
• 3 Key Areas to Improve Your ECC with Function and Design
• Press: Watson Consoles Expands Product Line to Include Comprehensive Office Furniture for Emergency Communications Centers
• Press: Watson expands reach with addition of Jason Jackson in new role
• Press: Watson Consoles Continues Annual Gratitude Campaign to Celebrate Telecommunicators Nationwide
• Behind the Booth: Our Design Preview for APCO and NENA Conferences
• Learning What it Takes to be an Emergency Telecommunicator
• Press: Watson Unveils New Expansion and Manufacturing Improvements for 2024
• Press: Watson Unveils New Expansion and Manufacturing Improvements for 2024
• Revolutionizing Telecommunicator Consoles: The Story of Mercury
• Press: Watson introduces new work tools collection at NeoCon, paves the way for dynamic work environments
• Press: Watson Furniture's Edison Workbench wins big at NeoCon
• Press: Destination Workstation. Introducing Zo Office from Watson Furniture
• 3 Steps to Improving Telecommunicator Health with Console Design
• Empowering Dispatchers: The Critical Role of a well-designed console in a training environment.
• Watson Delivers Custom School Furniture for 415,000-square-foot College Campus Project in Austin
• Press: Watson Furniture Unveils the Mastermind Collection – Shaping the Conference and Meeting Landscape
• Press: Watson Furniture Launches the Edison Workbench, the Latest Adaptable Solution to the Edison Collection
• How Important is Cable Management for Dispatch Center Consoles?
• 5 Must-Have Console Features for Your Center Renovation
• What Matters Most: Insights from Watson's Design Survey
• Keeping Up with Today's Conference and Meeting Landscape: Diverse Environments for Varied Needs
• Elevating Workstations with Edison: We Can (And Should) Have Nice Things
• Designing for Higher Education: 5 Key Environments for Tomorrow's Professionals
• Workstation Wellness: 5 Essential Tips for Promoting Well-being in Your Workspace
• The Tonic Collection – Creating A Versatile Workplace Foundation
• Our Top 5 Highlights from NeoCon, Looking to 2024
• Next Generation Consoles: Designing with You in Mind
• A Behind-the-Scenes Showroom Preview for NeoCon 2024
• Behind The Showroom Design: A Q&A With The Team Behind Our NeoCon Showroom
• The History of 911
• Celebrating A New Global Partnership with Sedus Stoll AG
• The Reimagined Tonic Collection
• Gratitude: A 911 Telecommunicator's Mental Health Superpower
• How Gen Z is Hyping the Office One Desk at a Time
• Edison Workbench: a blueprint for future-proofing the office
• Our Top Highlights from NeoCon 2024
• 5 Things We Can't Wait for at NeoCon 2024
• Gearing Up For NeoCon 2023 – 10 Things We Can't Wait For
• Work Design Magazine: An Exclusive Preview of Watson Furniture's Reimagined Tonic Collection
• 2023's Top Podcasts All Dispatchers Should Be Listening To
• Years In The Making: The McKenzie Family's Continued Investment In Watson's Future
• Years In The Making: The McKenzie Family's Continued Investment In Watson's Future
• 3 Ways to Make Dispatch Desks More Comfortable
• Evolution of the Healthful PSAP (Bonus: Ergonomics Whitepaper)
• The Essential Desk
• Dispatcher Yoga: 5 Standing Poses To Reduce Stress
• Training Spaces and Learning Environments
• Shared and Occasional Spaces
• Conference and Meeting Spaces
• Flexible and Collaborative Spaces
• The Private Office
• The Workstation
• Welcome To The Forward Thinking Office
• Taking Responsibility: Our Commitment to Sustainability
• Honoring our Veterans
• Honoring our Veterans
• Haven: Settings That Bring Us Together
• DELVE | APRIL 2021: Celebrating Craftsmanship
• VSP Global Offices – NYC
• Watson C9: The Human Office
• Social Distancing and the Open Plan
• 2020 Tree of Life Dispatcher Badge Release & Giveaway
• Dispatch Yoga: 7 Poses To Decrease Stress and Increase Mental Health
• The 411 on Console Desk Cleaning
• Watson Consoles at APCO Conference – Baltimore 2019
• Bending Space: How to Build a Scalable Office
• Considerations when Designing a Control Center
• Watson Furniture: Made and Sourced in the USA
• The Key Differences Between a Call Center and a Life-saving Dispatch Center
• Your Voice: How 911 Dispatchers Can Protect Their Most Precious Tool
• Privacy Screens for the Flexible & Open Office Design
• The Visual Journey of C9 at NeoCon 2019
• Green Manufacturing, the Pacific Northwest Way
• C9 – Behind the Scenes Q&A
• Great Ways to Improve Dispatch Center Air Quality
• Three Easy Ways to Nail Ergonomics in the PSAP
• Bringing Color to Your Office
• Space-Saving Call Center Desks: Inline vs Corner
• Designs that last: Environmentally Responsible Office Furniture
• Finding the Right Fit: Furniture for Traditional and Open Offices
• 5 Tips to Bring Comfort To Your Workplace
• Supporting Good Ergonomics with Modern Height Adjustable Office Furniture
• Dispatch Workstations: Manufacturing with Steel
• Sustainability: Beyond Dispatch Desk Materials
• Should my Dispatch Center LEED with Red Lists Materials?
• Tough Enough to be a 911 Dispatcher
• Watson's Dispatch Workstations Contain Healthy Materials
• 2018 Top 5 Blogs for High Performance PSAP Teams
• The Cornerstone of Effective PSAP Workplace Design
• Does Your Dispatch Center Design Boost Operator Retention?
• 3 Steps Help PSAPs Beat Cold and Flu Call-Outs
• Doug W. is Designing Dispatch Furniture that PSAPs Value
• 911 Dispatcher Desk Increases Job Satisfaction
• The Myth of the "Ergonomic Edge"
• Lucas P. Drives 911 Workstation Design Improvement
• 911 Dispatcher Products & Environments Impact Public Safety
• Do Your Public Safety Dispatch Consoles Have Multi-ports?
• Product Updates to Watson Consoles' Mercury are better for the Operator, IT Tech and Facility Manager
• How to Design a PSAP to Maximize Dispatch Team Space
• Sil B. Cares About Your 911 Dispatch Monitor Array
• Dispatcher Desk Solutions for Emerging 911 Technology
• 5 MORE Signs you Should Invest in New 911 Dispatcher Desks
• 5 Signs You Should Invest in New Dispatcher Desks
• Top consoles featured at premier dispatch center design expo!
• Why 911 Workstation Design Impacts Your Work
• Designing a Future-Proof PSAP: Cable Management for Dispatch Centers
• 5 Pillars of Lifetime Customer Care
• Mid-Year Round-Up: Top 5 Blogs for 911 Dispatch Center Teams
• 5 Healthy Habits for High-performance PSAPs (Free Poster)
• Watson Named Boeing Supplier of the Year
• Tia – Behind the Scenes
• The Purpose-Driven PSAP Pro: Prioritize What Matters Most
• Here's Why Your PSAP Should Care About Pencil Trays
• Effective Mission Critical Teams Combat Fatigue with a "Stress Helps" Mindset
• Designing a Clean Workspace: Cable Management Ideas for the Open Office
• This Leadership Approach May Be Sabotaging Your Center's Success
• Dispatch Conference Expos Offer Free Access to Industry Experts
• Top 3 Treadmills for Your Dispatch Console Workstation
• Thrive Digital – Vancouver BC
• Reduce Eye Strain with Dispatch Console Lighting
• How public safety pros can stop overthinking and do more of what they want
• 3 Trends in 911 Call Center Design
• The lesser-known benefits of investing in "special" dispatch console desks
• 4 Keys to Selecting the Highest Quality Dispatch Console Manufacturer
• Do Operators Benefit from "Special" 911 Dispatch Console Desks?
• 6 NEAT Activities to Reduce 911 Dispatcher Stress
• The Best Comm Center Leaders are Great at Prioritizing This One Thing
• Did You Know that Chewing Gum Can Reduce 911 Dispatcher Stress?
• Make Sure You "Kick the Tires" on Dispatch Console Furniture in 2018
• 3 Steps to a PSAP, Security or Call Center Furniture Installation
• Here's Why You'll Be Glad Your PSAP Call Center Furniture Rep Asks Many Questions
• 5 Ways 911 Dispatchers Boost Energy Without Caffeine
• High Performance PSAPs Benefit from Top 5 Our Blogs of 2017
• Cytracom's Dallas Office Gets an Energizing Update
• 911 Dispatch Console Furniture Quick-Start Buyer's Guide
• Behind the Scenes of Our New Product Launch: Designer Interview
• The Motivation Myth: Why Your Comm Center Employees Aren't Motivated
• Shop Wisely for 911 Dispatch Furniture: Up the ROI with Better Design
• Shop for 911 Dispatch Furniture: What Does Your Team Need?
• Shop Wisely for 911 Dispatch Furniture and Get More Bang for the Buck!
• 4 Powerful Steps for Less Stress as a 911 Dispatcher
• Consider FCC Title 47 When Selecting Dispatch Consoles
• Learn How Scent Impacts Employee Wellbeing
• 6 Energy Boosters Help 911 Dispatchers Overcome Winter Blues
• TIG vs. MIG Welding and Why It Matters for Miro
• Which is the best material for my dispatch console, wood or steel? (part 3)
• Our 911 Dispatch Consoles Now on Navy BPA Spiral III
• View from the Top: How Leadership Vision Can Improve PSAP Culture
• Which is the Best Material for My Dispatch Console? (Part 2)
• Cirrus 10 Incorporates Dynamic Design In New High-Rise Location
• Which is the Best Material for Dispatch Console, Wood or Steel?
• A Clean Dispatch Console is Good for Your Health
• New USB Connection May Impact Your PSAP
• Positive, Not Pollyanna: 5 Keys for Happiness in Your PSAP Career
• Five Tips for Staying Productive in the Open Office
• Creating a Problem-Solving Culture at Your PSAP Center: Part 2
• Creating a Problem-Solving Culture at Your PSAP Center: Part 1
• New Name, Same Commitment to Providing World-Class Products
• Compassion Fatigue and 9-1-1 (infographic)
• The Power of Resilience: How to Thrive as a 9-1-1 Dispatch Professional
• NEAT Changes Get Big Results (Infographic)
• New Console Trends Put the User First, Boost Employee Satisfaction
• Small-format PCs Can Mean Big Savings for PSAPs: Space, Time, Money
• Congratulations 2017 APCO Award Honorees
• How the Best Comm Centers Motivate Their Front-Line Employees
• Bring the Outdoors in and Reduce Stress in Your PSAP
• Germ Warfare: Do Antimicrobial Laminates Promote a Healthy PSAP?
• The Right Console Promotes User Focus. Does Yours?
• Simplify Your Data Management Solution & Get Better Performance
• Is Recycling Right for Your 911 or Operations Center?
• Grounding Systems – protecting your PSAP against lightning and power surges
• Future Proofing the 21st Century PSAP with Multi-Monitor Arrays
• Open Office: Meet Compact Storage
• The Dispatch Console Treadmill: The Good, the Bad, and the Ugly
• Future-Proof Your Emergency Dispatch Consoles
• Best Heating & Cooling Options for Dispatch Consoles
• Chasing Serendipity – From Wall-less Cubicles to Activity Based Working
• 5 Rising Architectural Firms Designing Innovative Office Spaces
• How Open Office Furniture Systems Have Changed the Way We Work
• The Role of Office Furniture in the Office Redesign Process
• Striking a Successful Balance with Choice in Office Design
• 7 Publications to Keep You Informed about Modern Office Design
• Piezo Anti-Collision Technology for Height-Adjustable Consoles (Video)
• Mercury User's Guide (video)