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From Dispatch to Design: 3 Tech Priorities for Your Console Upgrade

Upgrading your Emergency Communications Center (ECC) is about more than accommodating technology-it’s about creating a workspace that works for everyone. From dispatchers on the front lines to IT technicians keeping systems running and facility managers ensuring long-term functionality, the right console furniture offers a holistic solution that supports the entire team.

Transforming Spaces with Color: How Console Finishes Enhance Wellbeing

Color in a space is more than just a design choice. It shapes how we feel, behave, and even our work performance. For high-stress work environments, such as emergency communication centers (ECCs), choosing the right colors and finishes can significantly improve mood and productivity.

Introducing Watson's 5in5 Series: Center Projects that Inspire Envy

We’re excited to launch our 5in5 Series, where we’ll showcase five standout projects from the past year – each you can explore in under 5 minutes. These aren’t just ordinary projects – they’re top-notch spaces that pushed our team to think creatively, and approach space planning in new ways, outside the box while keeping our customers’ needs at the forefront.

5 Smart Solutions to Get the Most Out of Your Space Plan

You never have enough space. With long shifts on dispatch, multiple people using the same workstation, or the many tasks you take on in public safety, you quickly learn that you need to use every inch of your console or office to its best ability. Whether it’s training rooms, communication hubs, or shared workstations, efficiently using space can transform your center and boost productivity and your team’s effectiveness.

3 Key Areas to Improve Your ECC with Function and Design

Creating an efficient and cohesive Emergency Communications Center (ECC) demands a careful balance between function and design. ECCs need specialized furniture solutions that support the critical nature of the work while ensuring the comfort and well-being of the staff.

Press: Watson expands reach with addition of Jason Jackson in new role

Watson, a leading manufacturer of intentionally designed and expertly engineered furniture for Emergency Communication Centers (ECCs) and offices, is excited to announce that Jason Jackson has joined the sales team. In this role, Jackson will oversee regional sales operations, drive revenue growth initiatives, and support sales teams to deliver exceptional results.   Jackson brings a […]

Press: Watson Consoles Expands Product Line to Include Comprehensive Office Furniture for Emergency Communications Centers

Watson Consoles, a leading manufacturer of console furniture since 1986, is proud to announce the expansion of its product offerings to include a full suite of commercial office furniture tailored specifically for emergency communications centers (ECCs). This strategic move allows Watson Consoles to support ECCs by furnishing their entire space beyond the control room, further […]

Behind the Booth: Our Design Preview for APCO and NENA Conferences

Every year, our consoles team spends months preparing for premier public safety conferences hosted by the National Emergency Number Association (NENA) and the Association of Public-Safety Communications Officials (APCO). We wanted to share a behind-the-booth look at what’s new and exciting, so we sat down with Senior Design Engineer Sil Barajas and National Sales Manager […]

Press: Watson Consoles Continues Annual Gratitude Campaign to Celebrate Telecommunicators Nationwide

Watson Consoles, a long-standing leader in the manufacturing of dispatch consoles since 1986, amplified its Gratitude Campaign in 2024 to acknowledge the unwavering dedication of emergency telecommunicators during National Public Safety Telecommunicators Week, April 14-20, and renewed its pledge to support these pivotal members of the emergency services community throughout the year.  “Our Gratitude Campaign […]

CK McKenzie

Watson is a family-owned business, and CK represents the transition to 2nd generation leadership. Having both grown up in the company and spent a decade as a Marine Corps Officer, CK is uniquely positioned to lead the team with a focus on meeting the needs of our customers through manufacturing excellence, robustly functional products, and […]

What Matters Most: Insights from Watson's Design Survey

We recently invited the dispatch community to participate in a survey about the future of Console design. From dispatchers to IT to center managers, we were eager to learn from the experts what matters to you as we launch into our design phase this fall, so that we could keep your feedback as our guiding […]